--- title: "Customer Success Specialist - Hexact | HR Drone" description: "We are looking for an experienced Customer Success Specialist who will work directly with our English-speaking customers all over the world. Main…" canonical_url: "https://hrdrone.am/jobs/hexact/VHqy5u-customer-success-specialist" locale: en meta: author: Hexact "og:description": "We are looking for an experienced Customer Success Specialist who will work directly with our English-speaking customers all over the world. Main…" "og:image": "https://r.hrdrone.am/og/job-post?background=%2523FFFFFF&textColor=%2523000000&jobTitle=Customer%2520Success%2520Specialist&showFire=true&logoUrl=https%3A%2F%2Fr.hrdrone.am%2Fapi%2Fs3%2Fimages%2F6c990c20-9cb0-11ed-9592-53420a41c5e5.png&lang=en" "og:image:alt": "HR Drone - Job Matching Platform" "og:image:height": "630" "og:image:type": image/png "og:image:width": "1200" "og:title": "Customer Success Specialist - Hexact" "twitter:description": "We are looking for an experienced Customer Success Specialist who will work directly with our English-speaking customers all over the world. Main…" "twitter:image": "https://r.hrdrone.am/og/job-post?background=%2523FFFFFF&textColor=%2523000000&jobTitle=Customer%2520Success%2520Specialist&showFire=true&logoUrl=https%3A%2F%2Fr.hrdrone.am%2Fapi%2Fs3%2Fimages%2F6c990c20-9cb0-11ed-9592-53420a41c5e5.png&lang=en" "twitter:image:alt": "HR Drone - Job Matching Platform" "twitter:title": "Customer Success Specialist - Hexact" --- > Index of every page on this site: [llms.txt](https://hrdrone.am/llms.txt) **Closed**This role is no longer accepting applications [![Hexact company logo - Customer Success Specialist job offer](https://r.hrdrone.am/api/image/width=88,height=88,quality=80,format=webp/s3/images/6c990c20-9cb0-11ed-9592-53420a41c5e5.png "Hexact - Customer Success Specialist")**Hexact**](https://hrdrone.am/jobs/hexact) # **Customer Success Specialist**
Location:
Yerevan
Employment type:
Full-time, Hybrid
Level
Middle
English
Advanced
Posted:
April 28, 2023
1219 views
## **Job description** We are looking for an experienced Customer Success Specialist who will work directly with our English-speaking customers all over the world. Main responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. ## **Requirements** - Proven customer support experience in the tech industry - Excellent written and verbal knowledge of English - The flexibility to work according to US hours - Excellent problem-solving skills - A positive attitude and the ability to build relationships with clients All interested candidates are welcome to apply by sending their CVs to hr@hexact.io ## **Responsibilities** - Respond to customer queries via email and chat - Provide detailed information about the products - Listen to customer issues and provide adequate solutions - Keep a record of customers and follow up with them on a timely basis for a better customer experience - Maintain a good relationship between customers and the company - Communicate effectively with the IT team. ## **Skills & expertise** ### **Required skills** - **Flexibility** - **Problem-solving Skills** - **Positive attitude** ### **Specialty** - Customer Success Manager - Customer Support Representative - Customer Service Representative ## **Benefits** - Flexible Working Schedule - Training Package - Stock Options - Reward Systems ## **Know someone right for this role?** Share it and help the right person find their next job. [Share on Telegram](https://t.me/share/url?url=https%3A%2F%2Fhrdrone.am%2Fjobs%2Fhexact%2FVHqy5u-customer-success-specialist&text=Customer%20Success%20Specialist) [Share on WhatsApp](https://api.whatsapp.com/send?text=https%3A%2F%2Fhrdrone.am%2Fjobs%2Fhexact%2FVHqy5u-customer-success-specialist%20Customer%20Success%20Specialist) [Share on LinkedIn](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fhrdrone.am%2Fjobs%2Fhexact%2FVHqy5u-customer-success-specialist) [Share on Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fhrdrone.am%2Fjobs%2Fhexact%2FVHqy5u-customer-success-specialist) [Share on X](https://x.com/intent/post?url=https%3A%2F%2Fhrdrone.am%2Fjobs%2Fhexact%2FVHqy5u-customer-success-specialist&text=Customer%20Success%20Specialist) [![Hexact logo](https://r.hrdrone.am/api/image/width=112,height=112,quality=80,format=webp/s3/images/6c990c20-9cb0-11ed-9592-53420a41c5e5.png "Hexact")](https://hrdrone.am/jobs/hexact) ## **About Hexact** *Life at Hexact* - - - - - - Founded in 2019, Hexact is on a mission to empower businesses of all sizes with AI-driven sidekicks that work in the cloud. Hexact helps over 100,000 users stay one step ahead of their market, catch website problems and automate time-consuming tasks at scale.
Industry
**Software & IT Services**
Size
**11-50**
Location
**Miami, Yerevan**
Date established
**2019**
[View open roles](https://hrdrone.am/jobs/hexact) [Company website](https://hexact.io) [Company Facebook page](https://facebook.com/hexactam) [Company LinkedIn page](https://linkedin.com/company/hexactinc) ## **Jobs at Hexact** **View all** ### **No other open roles at Hexact right now** New roles land here the moment Hexact posts them. Set a job alert to be first to know, or browse everything hiring on HR Drone today. [**Browse all jobs**](https://hrdrone.am/) [Get new jobs on Telegram](https://t.me/hrdrone) ### **Closed jobs** ![Hexact](https://r.hrdrone.am/api/image/width=112,height=112,quality=80/s3/images/6c990c20-9cb0-11ed-9592-53420a41c5e5.png "Hexact") #### [**Software Engineer**, Closed](https://hrdrone.am/jobs/hexact/0E0K33-software-engineer) [**Hexact**](https://hrdrone.am/jobs/hexact)·Yerevan·Full-timeJuniorMiddle **Closed** ![Hexact](https://r.hrdrone.am/api/image/width=112,height=112,quality=80/s3/images/6c990c20-9cb0-11ed-9592-53420a41c5e5.png "Hexact") #### [**Content Writer and Editor (English)**, Closed](https://hrdrone.am/jobs/hexact/aWLCqp-content-writer-and-editor-english) [**Hexact**](https://hrdrone.am/jobs/hexact)·Yerevan·Full-timeMiddle **Closed** ![Hexact](https://r.hrdrone.am/api/image/width=112,height=112,quality=80/s3/images/6c990c20-9cb0-11ed-9592-53420a41c5e5.png "Hexact") #### [**DevOps Engineer**, Closed](https://hrdrone.am/jobs/hexact/WHkx47-devops-engineer) [**Hexact**](https://hrdrone.am/jobs/hexact)·Yerevan·Full-timeMiddle **Closed** ```json {"@context":"https://schema.org","@graph":[{"@id":"https://hrdrone.am/#website","@type":"WebSite","description":"Find your next job opportunity at HR Drone - the ultimate job matching platform","inLanguage":"en-US","name":"HR Drone","url":"https://hrdrone.am/","publisher":{"@id":"https://hrdrone.am/#identity"},"workTranslation":{"@id":"https://hrdrone.am/hy#website"}},{"@id":"https://hrdrone.am/jobs/hexact/VHqy5u-customer-success-specialist#webpage","@type":"WebPage","description":"We are looking for an experienced Customer Success Specialist who will work directly with our English-speaking customers all over the world. 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