---
title: "CRM system support specialist - IDBank | HR Drone"
description: "“IDBank” CJSC is looking for a CRM system support specialist to fulfill the responsibilities listed below."
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locale: en
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author: IDBank
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> Index of every page on this site: [llms.txt](https://hrdrone.am/llms.txt)
**Closed**This role is no longer accepting applications
[**IDBank**](https://hrdrone.am/jobs/idbank)
# **CRM system support specialist**
- Location:
- Yerevan
- Employment type:
- Office-based, Full-time
- Level
- Middle, Junior
- English
- Pre-intermediate
- Posted:
- February 16, 2023
- 1269 views
## **Job description**
“IDBank” CJSC is looking for a CRM system support specialist to fulfill the responsibilities listed below.
## **Requirements**
· Higher technical or economic education,
· Experience in working with CRM systems (Terrasoft) and Operational Day (LSOFT) systems,
· Experience in working with requests and management systems is a desirable,
· Ability to work with technical logs and documents,
· Excellent customer service and communication skills,
· Knowledge of Russian and Armenian languages.
## **Responsibilities**
· Responding to requests received through the Helpdesk system,
· Supporting final users by providing training consultation on software applications, identifying and solving daily inquiries related to the CRM system and Operational Day system,
· Responding to final users’ inquiries in a quick and professional manner,
· Transfer of non-common issues to the next level of support,
· Preparation of reports on inquiries, frequent issues and support of final users,
· Supporting colleagues in using the CRM system including provision of guidance to new employees,
· Fulfilment of other responsibilities as required or in accordance with tasks received,
· Provision of technical consultation.
## **Skills & expertise**
### **Required skills**
- **Work ethic**
- **Team management**
### **Preferred skills**
- **SQL**
- **QA**
### **Specialty**
- Manual QA
## **Benefits**
- Health Insurance
## **Know someone right for this role?**
Share it and help the right person find their next job.
[Share on Telegram](https://t.me/share/url?url=https%3A%2F%2Fhrdrone.am%2Fjobs%2Fidbank%2F9mv5kV-crm-system-support-specialist&text=CRM%20system%20support%20specialist) [Share on WhatsApp](https://api.whatsapp.com/send?text=https%3A%2F%2Fhrdrone.am%2Fjobs%2Fidbank%2F9mv5kV-crm-system-support-specialist%20CRM%20system%20support%20specialist) [Share on LinkedIn](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fhrdrone.am%2Fjobs%2Fidbank%2F9mv5kV-crm-system-support-specialist) [Share on Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fhrdrone.am%2Fjobs%2Fidbank%2F9mv5kV-crm-system-support-specialist) [Share on X](https://x.com/intent/post?url=https%3A%2F%2Fhrdrone.am%2Fjobs%2Fidbank%2F9mv5kV-crm-system-support-specialist&text=CRM%20system%20support%20specialist)
[](https://hrdrone.am/jobs/idbank)
## **About IDBank**
*Life at IDBank*
-
-
Our Mission Our business is about getting the unconditional right to be our customers’ first choice as the best innovative bank in Armenia. Our Vision To become a leading digital bank by expanding our innovative customer-focused business via breakthrough growth. Our Values - We are innovative, We are transparent , We are credible, We are loyal
- Industry
- **Finance**
- Size
- **501-1000**
- Location
- **Abovyan, Vanadzor +2**
- Date established
- **1990**
[View open roles](https://hrdrone.am/jobs/idbank)
[Company website](https://idbank.am)
## **Jobs at IDBank**
### **No other open roles at IDBank right now**
New roles land here the moment IDBank posts them. Set a job alert to be first to know, or browse everything hiring on HR Drone today.
[**Browse all jobs**](https://hrdrone.am/) [Get new jobs on Telegram](https://t.me/hrdrone)
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