--- title: "Customer Care Specialist (Calls) - MAQOOR LLC | HR Drone" description: "MAQOOR is seeking a motivated and customer-focused Call Center Specialist to join our growing team. This role is responsible for handling inbound and…" canonical_url: "https://hrdrone.am/jobs/maqoor-llc/VaiWlX-customer-care-specialist-calls" locale: en meta: author: "MAQOOR LLC" "og:description": "MAQOOR is seeking a motivated and customer-focused Call Center Specialist to join our growing team. This role is responsible for handling inbound and…" "og:image": "https://r.hrdrone.am/og/job-post?background=%2523FFFFFF&textColor=%2523000000&border=%252396C0B4&jobTitle=Customer%2520Care%2520Specialist%2520%28Calls%29&showFire=true&logoUrl=https%3A%2F%2Fr.hrdrone.am%2Fapi%2Fs3%2Ffiles%2F019d621b-3231-75fd-a3c8-63fec00cb9b5.png&lang=en" "og:image:alt": "HR Drone - Job Matching Platform" "og:image:height": "630" "og:image:type": image/png "og:image:width": "1200" "og:title": "Customer Care Specialist (Calls) - MAQOOR LLC" "twitter:description": "MAQOOR is seeking a motivated and customer-focused Call Center Specialist to join our growing team. This role is responsible for handling inbound and…" "twitter:image": "https://r.hrdrone.am/og/job-post?background=%2523FFFFFF&textColor=%2523000000&border=%252396C0B4&jobTitle=Customer%2520Care%2520Specialist%2520%28Calls%29&showFire=true&logoUrl=https%3A%2F%2Fr.hrdrone.am%2Fapi%2Fs3%2Ffiles%2F019d621b-3231-75fd-a3c8-63fec00cb9b5.png&lang=en" "twitter:image:alt": "HR Drone - Job Matching Platform" "twitter:title": "Customer Care Specialist (Calls) - MAQOOR LLC" --- > Index of every page on this site: [llms.txt](https://hrdrone.am/llms.txt) **Closed**This role is no longer accepting applications [![MAQOOR LLC company logo - Customer Care Specialist (Calls) job offer](https://r.hrdrone.am/api/image/width=88,height=88,quality=80,format=webp/s3/images/019d6217-68e4-757a-9d69-fa1ce1426ac3.png "MAQOOR LLC - Customer Care Specialist (Calls)")**MAQOOR LLC**](https://hrdrone.am/jobs/maqoor-llc) # **Customer Care Specialist (Calls)**
Location:
Yerevan
Employment type:
Office-based, Full-time
Level
Middle, Senior
English
Upper-intermediate
Posted:
April 8, 2026
2017 views
## **Job description** **MAQOOR is seeking a motivated and customer-focused Call Center Specialist to join our growing team. This role is responsible for handling inbound and outbound calls, providing accurate information about our services, and ensuring a high level of customer satisfaction.** The ideal candidate will serve as a key communication link between the company and its clients, helping to resolve inquiries, understand customer needs, and recommend appropriate solutions. By delivering professional, friendly, and efficient service, the Call Center Specialist will contribute directly to MAQOOR’s premium brand reputation and customer loyalty. This position offers an opportunity to grow within a dynamic service-oriented environment and play an important role in enhancing the overall customer experience. ## **Requirements** - Proven experience in customer service, call center, or client support roles is preferred. - Excellent verbal communication skills and clear, confident speaking manner. - Strong listening and problem-solving abilities. - Ability to remain calm, polite, and professional in challenging situations. - High level of responsibility, punctuality, and attention to detail. - Basic computer skills and ability to work with CRM or internal systems. - Ability to multitask and manage time effectively in a fast-paced environment. - Customer-oriented mindset with a strong focus on service quality. - Fluency in Armenian i Russian and English is a must have. - Willingness to learn company services, processes, and quality standards. - Team-oriented attitude with the ability to work independently when needed. ## **Responsibilities** - Handle incoming customer calls professionally, ensuring fast, polite, and solution-oriented communication. - Provide clear guidance on services, pricing, order status, and delivery options. - Manage customer inquiries, complaints, and special requests with care and efficiency. - Proactively follow up with clients to confirm satisfaction and resolve pending issues. - Support sales through service recommendations, upgrades, and seasonal offers when appropriate. - Accurately record customer interactions and order details in the internal system. - Coordinate with operations, delivery, and production teams to ensure smooth service execution. - Monitor service quality and report recurring issues or improvement opportunities. - Maintain confidentiality and professionalism in all customer communications. - Contribute to continuous improvement of customer experience processes. ## **Skills & expertise** ### **Required skills** - **Support** - **Russian** - **Service** - **Sales/service experience** ### **Preferred skills** - **Customer Survey** ### **Specialty** - Call Center Agent - Customer Service Representative - Customer Support Manager - Customer Support Representative ## **Benefits** - Annual Salary Review - Team Building And Corporate Events - Performance-based Bonuses ## **Know someone right for this role?** Share it and help the right person find their next job. [Share on Telegram]() [Share on WhatsApp]() [Share on LinkedIn](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fhrdrone.am%2Fjobs%2Fmaqoor-llc%2FVaiWlX-customer-care-specialist-calls) [Share on Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fhrdrone.am%2Fjobs%2Fmaqoor-llc%2FVaiWlX-customer-care-specialist-calls) [Share on X]() [![MAQOOR LLC logo](https://r.hrdrone.am/api/image/width=112,height=112,quality=80,format=webp/s3/images/019d6217-68e4-757a-9d69-fa1ce1426ac3.png "MAQOOR LLC")](https://hrdrone.am/jobs/maqoor-llc) ## **About MAQOOR LLC** *Life at MAQOOR LLC* - - - - - Our mission is to redefine dry cleaning standards in Armenia by offering premium fabric care services that combine expert craftsmanship, sustainability, and convenience. We aim to foster positive customer experiences while contributing to a cleaner environment
Industry
**Consumer Goods**
Size
**11-50**
Location
**Yerevan**
Date established
**2026**
[View open roles](https://hrdrone.am/jobs/maqoor-llc) [Company website](https://maqoor.com) [Company Facebook page](https://facebook.com/maqoor.yvn) [Company LinkedIn page](https://linkedin.com/company/maqoor) [Company Instagram page](https://instagram.com/maqoor.evn) ## **Jobs at MAQOOR LLC** ### **No other open roles at MAQOOR LLC right now** New roles land here the moment MAQOOR LLC posts them. Set a job alert to be first to know, or browse everything hiring on HR Drone today. [**Browse all jobs**](https://hrdrone.am/) [Get new jobs on Telegram](https://t.me/hrdrone) ### **Closed jobs** ![MAQOOR LLC](https://r.hrdrone.am/api/image/width=112,height=112,quality=80/s3/images/019d6217-68e4-757a-9d69-fa1ce1426ac3.png "MAQOOR LLC") #### [**Стажёр по реставрации замши и кожи**, Closed](https://hrdrone.am/jobs/maqoor-llc/Kr2FyK-stazhyor-po-restavracii-zamshi-i-kozhi) [**MAQOOR LLC**](https://hrdrone.am/jobs/maqoor-llc)·Yerevan·Office-based · Full-timeIntern **Closed** ![MAQOOR LLC](https://r.hrdrone.am/api/image/width=112,height=112,quality=80/s3/images/019d6217-68e4-757a-9d69-fa1ce1426ac3.png "MAQOOR LLC") #### [**Supply chain manager**, Closed](https://hrdrone.am/jobs/maqoor-llc/sz5J4o-content-marketing-producer) [**MAQOOR LLC**](https://hrdrone.am/jobs/maqoor-llc)·Yerevan·Office-based · Full-timeMiddleSenior **Closed** ```json {"@context":"https://schema.org","@graph":[{"@id":"https://hrdrone.am/#website","@type":"WebSite","description":"Find your next job opportunity at HR Drone - the ultimate job matching platform","inLanguage":"en-US","name":"HR Drone","url":"https://hrdrone.am/","publisher":{"@id":"https://hrdrone.am/#identity"},"workTranslation":{"@id":"https://hrdrone.am/hy#website"}},{"@id":"https://hrdrone.am/jobs/maqoor-llc/VaiWlX-customer-care-specialist-calls#webpage","@type":"WebPage","description":"MAQOOR is seeking a motivated and customer-focused Call Center Specialist to join our growing team. 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