CRM system support specialist

·       Higher technical or economic education,

·       Experience in working with CRM systems (Terrasoft) and Operational Day (LSOFT) systems,

·       Experience in working with requests and management systems is a desirable,

·       Ability to work with technical logs and documents,

·       Excellent customer service and communication skills,

·       Knowledge of Russian and Armenian languages.

·       Responding to requests received through the Helpdesk system,

·       Supporting final users by providing training consultation on software applications, identifying and solving daily inquiries related to the CRM system and Operational Day system,

·       Responding to final users’ inquiries in a quick and professional manner,

·       Transfer of non-common issues to the next level of support,

·       Preparation of reports on inquiries, frequent issues and support of final users,

·       Supporting colleagues in using the CRM system including provision of guidance to new employees,

·       Fulfilment of other responsibilities as required or in accordance with tasks received,

·       Provision of technical consultation.