Job description

English with Laura is seeking a success/account manager to join our team.

This role will involve administrative support, managing client accounts, and ensuring the smooth operation of our office. The ideal candidate will have strong organizational and communication skills, and be able to work in a multicultural environment. This is a full-time, office-based position with opportunities for growth and development within our company.

Requirements

We are looking for someone who has:

Experience in sales, support, account management or just a "hole in the nose" 😃
Be able to express their thoughts clearly in Armenian, Russian, and English,
Degree in the field of management, linguistics, and other related fields.
Emotional intelligence and ethical attitude towards work.
Attention to detail and sense of responsibility.
Experience in using Google Forms, Sheets, Docs, etc.
Passion for learning new things.
Good taste in music (just in case).

Responsibilities

Communicate with clients to understand their needs and explain product value.
Collect and analyze data to learn more about consumer behavior.
Build and strengthen client relationships to achieve long-term partnerships.
Answer the phone in a professional and friendly manner, to direct calls and take messages efficiently.
Respond to messages and comments on social media pages.
Ensure clear communication and liaison with staff and trainers.
Manage events, including venue bookings, invitations, printing, onboarding of new trainers, first-day classes, team-building events, etc.
Ensure accurate, up-to-date, and well-organized databases, presence sheets, reports, placement tests, and other relevant documentation.
Meet and greet new students and staff members and provide the necessary information.
Perform other tasks, as necessary.